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Why organizations don’t learn

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Virtually every company leader will say they believe continuous improvement and being a “learning organization” are requirements to stay competitive. But, do leaders act on this belief—or is this just what one says in polite company?

In their 2015 article, “Why organizations don’t learn,” Francesca Gino and Bradley Staats explain how “biases cause people to focus too much on success, take action too quickly, try too hard to fit in, and depend too much on experts.”

The authors break down the reasons for these biases and recommend specific changes leaders can make in their organizations to mitigate against them.